Shipping Policy

Delivery
Most orders will be shipped within 1-3 business days of order placement. During busy periods, it may take us longer to ship, and we appreciate your patience. Our priority is to get your order to you as quickly as possible!

*Please note that we only process orders on business days (Monday-Friday).

*Total delivery time = processing time + shipping time

It usually takes 7-14 days.

Order Status
Once your order has been shipped, we will send a notification to the email you provided when you placed the order. This notification should include a tracking number, which you can use to track your package from our fulfillment center to your doorstep.

We also record the tracking number in your account purchase history for registered users.

Note: If you don't see delivery information when you click on the order tracking link, don't worry! Sometimes, there may be a 24-hour delay in seeing tracking progress from the time we transmit to the first scan by the shipper at one of the destinations.

Shipping Time
You will see an estimated delivery date on the checkout page. Shipping times vary by region.

Important Tips
If you don't receive your package by the estimated delivery date, you can check the status of your order online in your Account Center. If you have any additional questions, please contact us.

*We do not offer shipping to every country. If your location is outside of our delivery range, please email us and we will do our best to help you.

Additional Information
All delivery times are estimates and we are not responsible for delays due to some unpredictable factors (weather, courier factors, customer errors, holiday related delays) or any other unforeseen factors.

If you have any questions or need assistance with your account, please contact us at [email protected]